"Service Excellence is Our Goal!"
As healthcare providers, we touch the lives of so many people. Service to our customers should be beyond your expectations.
Our employees, physicians, administration and board of directors developed an expectation of Service Excellence as a foundation for a compassionate approach to health care delivery. It is through this foundation that we fulfill our mission. Each of us takes a role in ensuring that the hospitals of the Blue Mountain Health Systemare the region's leaders in providing quality health care.
These are our standards:
- Treat others with care, compassion, dignity and respect.
- Acknowledge and treat others in a pleasant and professional manner.
- Answer inquiries in a prompt, patient and helpful way.
- Introduce yourself, identify your department, and explain what you do.
- Answer the phone in a prompt and courteous manner.
- Anticipate the needs of others.
- Demonstrate concern for the rights, privacy and feelings of others.
- Be flexible to meet the needs of others.
- Show pride, interest and enthusiasm in your work and organization.
- Be the type of person people want to work with.
- Keep the hospital clean.
- Recognize and show appreciation for others.