The hospitals of the 
Blue Mountain Health System are regional providers of health care services to the people living in Carbon County, and parts of Monroe, Lehigh, Northampton and Schuylkill counties. Blue Mountain Health System includes Palmerton Hospital, a 70-bed community hospital located in Palmerton; Gnaden Huetten Memorial Hospital, a 111-bed community hospital; The Summit, a 91-bed nursing and rehabilitation center, both located in Lehighton; an Adult Day Services Center and an assisted living facility, both located in Palmerton. Combined, these facilities have been serving the families of our area for more than 150 years. The hospitals of the Blue Mountain Health System are fully accredited by the Joint Commission on the Accreditation of Healthcare Organizations (JACHO). Diagnostic outpatient services, including vascular testing, mammography, ultrasound, cardiac rehabilitation and the clinical laboratory are also accredited by their respective national professional organizations.
"Service Excellence is Our Goal!"
As healthcare providers, we touch the lives of so many people. Service to our customers should be beyond your expectations.
Our employees, physicians, administration and board of directors developed an expectation of Service Excellence as a foundation for a compassionate approach to health care delivery. It is through this foundation that we fulfill our mission. Each of us takes a role in ensuring that the hospitals of the Blue Mountain Health System are the region's leaders in providing quality health care.
These are our standards:
- Treat others with care, compassion, dignity and respect.
- Acknowledge and treat others in a pleasant and professional manner.
- Answer inquiries in a prompt, patient and helpful way.
- Introduce yourself, identify your department, and explain what you do.
- Answer the phone in a prompt and courteous manner.
- Anticipate the needs of others.
- Demonstrate concern for the rights, privacy and feelings of others.
- Be flexible to meet the needs of others.
- Show pride, interest and enthusiasm in your work and organization.
- Be the type of person people want to work with.
- Keep the hospital clean.
- Recognize and show appreciation for others.